FAQ

How can I determine the right size?

Our styles are generally true to size, though we recommend going one size up for a more relaxed fit. If you need specific guidance on a particular item, our support team is happy to assist.

What is your return policy?

We accept returns within 30 days of delivery on items that are unused, unwashed, and in original packaging. Please note, certain items may be marked final sale—check the product page for details.

How long does shipping take?

Orders are processed within 1–3 business days.

• U.S. shipping: 7–11 business days

• International shipping: 7–15 business days
  Delays may occur during holidays or due to external factors.

What should I do if I receive a damaged or defective item?

Please contact our customer support team immediately. We’ll help resolve the issue with a replacement or return as quickly as possible.

Do you offer free shipping?

Yes, shipping is free on orders over $100.
For orders under $100, shipping is:

• $5.99 within the U.S.

• $7.99 internationally

How can I track my order?

Once your order ships, you'll receive a tracking number by email. You can use it to monitor your shipment’s progress anytime by our Track order page.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Shop Pay, and Google Pay. All available payment options will be displayed at checkout for your convenience.

How can I contact customer support?

Reach us by email at support@westonmilan.com or call us at +1 (800) 293-3851.
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)